Help
Troubleshooting
The common problems and what to do about each.
Emma does not answer my phone
- Run the check on Voice Agent: it tells you whether the call reached Emma.
- Dial the carrier code again and wait for the confirmation. Some plans refuse busy and no-answer forwarding: forward every call instead.
- Check that your plan or trial is active and has minutes left (Plan & Usage).
The button does not show on my site
- Your site's address must be under Allowed websites on Website Widget (for example yourbusiness.com).
- The snippet must be on the page itself. Some builders add code only to the page you put it on.
- Clear your site builder's cache and publish again.
Emma cannot hear me
- Allow the microphone when the browser asks. On an iPhone: Settings, Safari, Microphone, Ask or Allow.
- Links opened inside Instagram, Facebook or LinkedIn use a built-in browser that may block the microphone. Open the page in Safari or Chrome.
- Close other apps that use the microphone, such as a video call.
Google sign-in or Google Calendar is refused
- Inside Instagram, Facebook or LinkedIn, Google does not allow sign-in: open the page in Safari or Chrome.
- Calendar: connect again from Connections and allow both permissions Google asks for.
Still stuck
Email hello@workky.ai with the page address, what you did and what you saw. A screenshot helps.