Legal
Subprocessors
Last updated: September 22, 2026
Workky uses the following third-party providers to deliver Emma and Workky CRM. Each processes data under a written agreement that restricts use to providing services to Workky and prohibits training AI models on customer data.
| Provider | Purpose | Data processed | Location |
|---|---|---|---|
| Amazon Web Services | Cloud hosting, storage, backups | All customer and caller data | United States |
| Twilio | Phone numbers, call routing, SMS delivery | Phone numbers, call audio, message content | United States |
| OpenAI | Speech recognition, conversation model, and voice for Emma | Call audio and transcripts during the call | United States |
| Google (Gemini) | Conversation model for Emma | Transcripts during the call | United States |
| Anthropic | AI processing for summaries and CRM records | Transcripts | United States |
| Stripe | Billing and payments | Customer billing details | United States |
We will notify customers by email at least 15 days before adding a new subprocessor. Customers may object in writing; if we cannot resolve the objection, the customer may cancel without penalty.
Questions: privacy@workky.ai
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