Legal
Data Export & Deletion Policy
Last updated: September 22, 2026
Export
- From Workky CRM, go to Settings → Data → Export. You receive contacts, appointments, transcripts, and call summaries as CSV and JSON, and call recordings as audio files.
- Exports are available while your account is active and for 30 days after cancellation.
- Individual contacts can be exported from the contact page.
Retention defaults
| Data | Default | Configurable |
|---|---|---|
| Call recordings | 90 days | Yes — 7 to 365 days |
| Transcripts and summaries | 90 days | Yes — 7 to 365 days |
| Contacts and appointments | While account is active | Delete individually any time |
| Account and billing records | 7 years (tax law) | No |
Deletion
- A single contact: open the contact and choose Delete. Removed immediately from the CRM; purged from backups within 90 days.
- Your whole account: cancel in Settings → Billing and then choose Delete account, or email legal@workky.ai. All customer data is deleted within 30 days; backups purged within 90 days. Billing records are retained as required by law.
- A caller's request: callers may contact you or privacy@workky.ai. We forward requests to you within 5 business days and can delete on your instruction.
Confirmation
We email a confirmation when a full account deletion is complete.
Questions about this page?
Email hello@workky.ai