Every missed call at a law firm is a missed client. Studies show that legal consumers contact multiple firms when looking for an attorney — and the first firm to respond wins the client the majority of the time. Emma, Workky's AI agent for law firms, makes sure your firm is always first to respond.
The Problem: Law Firms Lose Clients to Voicemail
Most law firms rely on a front desk receptionist or answering service to handle inbound calls. Both have the same problem: they operate on business hours. A potential client who calls at 7pm on a Friday gets voicemail. By Monday morning, that client has already signed with another firm.
Emma answers calls 24/7 — at 7pm on a Friday, on weekends, on holidays. She never puts callers on hold or lets calls go to voicemail.
What the Workky AI Agent Does for Law Firms
- Answers inbound calls within one ring, 24/7/365
- Default script begins with AI disclosure; the firm controls final configuration
- Conducts structured intake for personal injury, family law, immigration, criminal defense and estate planning matters
- Qualifies leads based on your firm's specific criteria
- Books consultation appointments directly into your calendar
- Delivers full call transcripts and recordings to your dashboard
- Flags urgent matters and transfers to a human when needed
AI Disclosure and Firm Oversight
Workky's default Emma script begins with AI disclosure; customers control the final script/configuration and remain responsible for required notices and consent. Emma does not provide legal advice. The law firm remains responsible for professional conduct, including the duties discussed in ABA Formal Opinion 512.
"My name is Emma — I'm an AI virtual intake assistant, not an attorney or a member of the legal team. I can help collect information for the firm."
Emma never gives legal advice, never interprets laws, and never claims to be an attorney or legal staff. She handles intake and logistics only — the attorney remains in control of all legal guidance.
Practice Areas Emma Handles
Emma has intake templates for personal injury, family law, immigration, criminal defense and estate planning firms. Each practice area has its own first-call questions, designed to capture the right case details before the consultation.
What Changes for a Law Firm
- After-hours calls are answered instead of going to voicemail
- Consultations are booked on the first call
- Front desk staff are freed to focus on client service instead of phones
How to Get Started With the Workky AI Agent
You set Emma up for your firm yourself in Workky: pick the law firm template, let Workky read your website, check Emma's intake questions and forward your calls. Your free week starts when setup is done.
Ready to see Emma in action for your business?