Pharmacies are among the busiest phone environments in healthcare. Patients call to request prescription refills, check pickup times, ask about drug interactions, confirm insurance coverage, and book pharmacist consultations. Every minute your pharmacy team spends on routine phone calls is a minute not spent on direct patient care.
Emma, Workky's AI voice agent, is built for this workload: she answers inbound calls instantly, day and night, handles routine inquiries, and passes complex matters to your pharmacy team — without hold times.
Emma for pharmacies opens once our health-privacy agreement (BAA) is signed. Talk to us to get on the list.
What Emma Will Do for Pharmacies
- Answers calls within one ring — no hold times, no voicemail
- Takes a refill call-back request (name and phone number only) so your team can call the patient back
- Confirms prescription pickup availability and estimated ready times
- Answers common questions about pharmacy hours, services, and insurance
- Books pharmacist consultation appointments directly into your calendar
- Escalates urgent or complex matters to a live pharmacist immediately
- Delivers full call logs to your team dashboard for review
The Problem Pharmacies Face Today
A busy pharmacy can take hundreds of calls a day. A significant portion of those calls are routine — refill requests, pickup confirmations, hours of operation questions. These calls don't require a pharmacist's expertise, but they consume your team's time and create long hold queues that frustrate patients.
Emma is built to take the routine calls, freeing your pharmacists and technicians to focus on what matters: counseling patients, verifying prescriptions, and delivering safe, high-quality pharmaceutical care.
After-Hours Patient Support
Many pharmacies close at 6pm or 9pm. But patients don't stop having questions after closing time. Once pharmacies can join, Emma stays on 24 hours a day, 7 days a week — collecting refill requests submitted after hours, answering common questions, and making sure every patient interaction is captured and ready for your team when the pharmacy opens.
Not Yet for Patient Health Information
Workky is not yet a HIPAA business associate and does not offer a Business Associate Agreement. Until it does, Emma must not be used for protected health information, and pharmacy sign-ups are on hold. Pharmacies can talk to us to join the waiting list and hear when the agreement is ready.
Customizable for Your Pharmacy
Every pharmacy operates differently. Emma's intake scripts, escalation logic, and response protocols are fully customizable for your pharmacy's specific services, hours, and patient population. The Workky team handles the entire setup process.
Talk to us to get on the list.
Join the Waiting List