Most businesses lose clients the same way: a call goes unanswered after hours, a lead hits voicemail and never calls back, or a front desk team gets overwhelmed during peak hours. Emma by Workky was built to solve exactly this problem — for any business, in any industry.
Emma is Workky's AI voice agent. She answers inbound calls instantly, identifies the caller's need, collects the right information, and books an appointment or routes the call to the right person. She does this 24 hours a day, 7 days a week, without sick days, hold times, or missed calls.
What Makes Emma Different From Other AI Agents
The Workky AI agent platform is built around one core idea: every business is different. A personal injury law firm needs different intake questions than a pharmacy. A real estate office needs different qualification criteria than a medical clinic. Emma is fully customizable — her intake scripts, qualification logic, and escalation paths are all configured for your specific business.
- Custom intake scripts tailored to your industry and services
- Configurable qualification criteria — Emma only books qualified leads
- Multilingual support — 11 languages on your website; on the phone, up to 3 of 30 languages
- Real-time appointment booking into your existing calendar
- Full call transcripts and recordings delivered to your dashboard
- Default script begins with AI disclosure; customers control the final script and notices
Industries Emma Serves
Law Firms
Emma is purpose-built for legal intake. She has templates for personal injury, family law, immigration, criminal defense and estate planning. Workky's default Emma script begins with AI disclosure; customers control the final script/configuration and remain responsible for required notices and consent. Emma does not provide legal advice. The firm directs the intake flow and remains responsible for professional conduct.
Pharmacies
Pharmacies handle hundreds of patient calls daily — prescription refill requests, insurance questions, pickup confirmations, and consultation bookings. Emma handles all of it without putting patients on hold. She collects the necessary information, answers common questions, and flags urgent requests for your pharmacist.
Emma for pharmacies opens once our health-privacy agreement (BAA) is signed. Talk to us to get on the list.
Medical & Healthcare Offices
From general practitioners to specialty clinics, Emma is built to handle new patient intake, appointment booking, and after-hours calls with the same professionalism as your front desk team — at a fraction of the cost.
Emma for medical and dental practices opens once our health-privacy agreement (BAA) is signed. Talk to us to get on the list.
Real Estate
Never lose a buyer or seller lead to voicemail again. Emma qualifies inbound real estate inquiries, collects property details, and books showing appointments directly into your agent's calendar.
Any Business with Inbound Calls
If your business relies on inbound phone calls to generate revenue, Emma can help. Workky is actively expanding Emma's customizable agent platform to support any industry with high call volume and appointment-based workflows.
How the Workky AI Agent Platform Works
You set Emma up yourself in Workky: sign up, let Workky read your website, check what Emma knows and forward your calls. Once live, Emma answers calls 24/7, handles the intake, and delivers a complete lead record to your dashboard.
"Emma answered 340 calls in our first month. We would have needed two full-time receptionists to handle that volume." — Illustrative scenario showing how Emma works; not a client report.
Ready to see Emma in action for your business?