Every first call answered, every consultation booked.
Emma answers your firm's phone when everyone is in court or with a client, in the evening and on weekends. She takes intake details, books consultations and sends urgent matters to the on-call attorney, then writes it all into your Workky CRM.
A car accident consultation · Daniel
Why law firms call us
The first call decides which firm gets the case.
The phone rings while you are in court
Attorneys and paralegals cannot pick up in the middle of a hearing. The caller leaves no message and calls the next firm on the list.
After hours is when people need a lawyer
Arrests, accidents and served papers happen at night and on weekends. Voicemail does not help a scared caller.
Intake takes longer than the call
Writing up notes, checking for conflicts and finding a slot can take longer than the call itself.
What Emma does for a law firm.
Trained on the law firm template from day one.
Takes intake details
Name, the other party, what happened and when. Emma asks the questions you set and captures the answers.
Collects names for the conflict check
Emma records everyone involved so your team can run a conflict check before the consultation.
Books consultations
Free or paid, in person or by phone. Emma finds a slot that fits each attorney's calendar rules.
Sends urgent matters to the on-call attorney
An arrest tonight or a deadline tomorrow goes straight to the on-call attorney using the transfer rules you set.
Never gives legal advice
Emma explains that she cannot advise on the matter and keeps the caller on the path to a consultation.
Speaks your callers' languages
11 languages on your website; on the phone, up to 3 of 30 languages. You choose the phone languages in Workky.
Example call
A car accident call after dinner.
Daniel calls Harper & Lane Law after a car accident. Emma takes the intake details and books a consultation for tomorrow at 10:00.
Example call: Emma with a sample business
0:00 / 0:00
Emma — Thanks for calling Harper and Lane Law, this is Emma. How can I help?
Caller (Daniel) — Hi, I was in a car accident last week. Can I talk to a lawyer?
Emma — I'm sorry to hear that. The attorneys are with clients right now, but I can book you a free consultation. What's your name?
Caller (Daniel) — Daniel Reyes.
Emma — Thanks, Daniel. Attorney Harper has tomorrow at ten or Thursday at two. Which works?
Caller (Daniel) — Tomorrow at ten is good.
Emma — You're booked for tomorrow at ten. I'll text you the address and a reminder. Anything else?
Caller (Daniel) — No, that's it. That was quick, thanks.
Emma — You're welcome, Daniel. See you tomorrow.
Works with what you already use.
Google Calendar, follow-up reminders and your Workky phone number today. Practice management connections are on the roadmap; we say so plainly instead of promising.
Questions
Good to know.
Yes. Emma by Workky answers your law firm's phone and website day and night, books appointments into your calendar, takes messages, and saves every call to the CRM built into Workky with a recording, a summary and the next step. Plans start at $197 a month with a free 7-day trial.
Yes. Emma follows the law firm template and books into the calendar rules you set for each attorney.
No. Emma tells callers she cannot advise on their matter. She takes the details and books time with an attorney.
You decide what counts as urgent. Emma follows your rules and can transfer the call to the on-call attorney or send an alert right away.
After the call, the summary, transcript and recording land in your Workky CRM.
11 languages on your website; on the phone, up to 3 of 30 languages. You choose the phone languages in Workky; Spanish is one of them.
Practice areas
A page for your kind of practice.
Each practice area has its own first-call questions. Pick the one closest to your firm.
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