Every refill call answered, every pickup on time.
Emma answers your pharmacy phone when the counter is busy and the pharmacist is filling. She takes refill and transfer requests, tells people when a prescription is ready and writes it all into your Workky CRM.
Emma for pharmacies opens once our health-privacy agreement (BAA) is signed. Talk to us to get on the list.
A blood-pressure refill and transfer · Linda
Why pharmacies call us
The counter line and the phone line cannot both win.
The phone rings while the pharmacist is filling
Every call that pulls a tech off the counter slows the line. Every call nobody answers sends a refill to the chain down the road.
Is it ready yet?
Half your calls are people asking the same question. Each one costs a minute of a busy person's time.
Transfers get lost in the notes
A transfer request scribbled on a pad at the wrong moment means a customer at the counter tomorrow with nothing to collect.
What Emma does for a pharmacy.
Trained on the pharmacy template from day one.
Takes refill requests
Name, date of birth, medication and prescription number. Emma captures what your team needs to fill it.
Handles transfer requests
Emma takes the old pharmacy's details and the medications to move, ready for your pharmacist to complete.
Tells people when it is ready
Emma answers ready-for-pickup questions from the status your team shares and sends a text when an order is done.
Sorts pickup from delivery
Emma asks which one the customer wants and captures the address and time window for deliveries.
Sends the right questions to the pharmacist
Controlled-substance, dosing and interaction questions go to the pharmacist. Emma never gives medical advice.
Speaks your callers' languages
11 languages on your website; on the phone, up to 3 of 30 languages. You choose the phone languages in Workky.
Example call
A refill and a transfer over lunch.
Linda calls Oakridge Pharmacy to refill her blood-pressure medication and move it from her old pharmacy. Emma takes the details and sets a 4:00 pm pickup today.
Example call: Emma with a sample business
0:00 / 0:00
Emma — Thanks for calling Oakridge Pharmacy, this is Emma, the pharmacy's AI assistant. How can I help?
Caller (Linda) — Hi, I need to refill my blood pressure prescription, but it's at another pharmacy. Can you transfer it?
Emma — Absolutely. What's your name, date of birth, and which pharmacy has it?
Caller (Linda) — Linda Morales, March twelfth, sixty-four. It's at the one on Fifth Street.
Emma — Thanks, Linda. We'll request the transfer and fill it. It can be ready today at four, or tomorrow at nine.
Caller (Linda) — Today at four would be great.
Emma — You're set for pickup today at four. I'll text you when it's ready.
Caller (Linda) — Wonderful, thank you.
Emma — You're welcome, Linda. See you this afternoon.
Works with what you already use.
Google Calendar, follow-up reminders and your Workky phone number today. Pharmacy software connections are on the roadmap; we say so plainly instead of promising.
Questions
Good to know.
Yes. Emma by Workky answers your pharmacy's phone and website day and night, books appointments into your calendar, takes messages, and saves every call to the CRM built into Workky with a recording, a summary and the next step. Emma for pharmacies opens once our health-privacy agreement (BAA) is signed. Talk to us to get on the list.
Yes. Emma follows the pharmacy template and captures the details you choose, such as name, date of birth and prescription number, so your team can fill the order.
No. Questions about dosing, interactions or controlled substances go to your pharmacist, following the transfer rules you set.
Emma answers ready-for-pickup questions from the status your team shares and can send a text when an order is done.
After the call, the summary, transcript and recording land in your Workky CRM.
11 languages on your website; on the phone, up to 3 of 30 languages. You choose the phone languages in Workky; Spanish is one of them.
Keep exploring
Your next patient or customer is calling.
Emma for pharmacies opens once our health-privacy agreement (BAA) is signed. Talk to us to get on the list.